Purchasing of OSHC can be done online, hence, payment can be made via Credit Card. However, if you prefer alternative payment options, do let our education counsellors know.

While selecting your start and end date for OSHC, do note that your student visa will be granted according to the expiry date for your OSHC. Therefore, when choosing your start date, be sure to select the date you will arrive in Australia. If you are unsure, choose a date up to 28 days before the start date of your course. If you are switching from another OSHC provider, choose the day after your OSHC expires.

As part of the visa condition, you must be covered for OSHC continuously. You must not arrive in Australia before your OSHC starts.

For your end date selection, your OSHC must cover the full period of your student visa. Your student visa can be granted up to the maximum period shown in the table below: –

You must enter your name as per shown in your passport. OSHC certificate of purchase will be required as part of your visa application so ensure both passport and OSHC certificate shown the same name.

In the event that you get a visa refusal, you will be granted a 100% refund on your OSHC purchase. You will need to contact your OSHC provider and show them a copy of the denial letter you received from the Australian Government Department of Home Affairs.

If you have a child after you arrive in Australia, and you only have a couple OSHC policy, you must switch to a family policy. If any family members join you after your arrival in Australia, they will have to demonstrate that they have an OSHC policy for the duration of their visas.

You can make a claim via your OSHC provider online services or mobile app after receiving your treatment in hospital and/or visiting a doctor. Alternatively, you can send a copy of your receipt by mail, hand in to an on-campus facility or at your OSHC providers store front. If the claim is approved, the money is usually credited to your preferred bank account or credit union account within a few days.

Your OSHC will end on the day you leave Australia, the day you no longer hold a Student Visa, or on the expiry date shown on your Certificate of Insurance, whichever happens first.

However, if you leave Australia on a holiday but return before the expiry date shown on your Certificate of Insurance and you still hold a current Student Visa when you return, your OSHC will resume on your return to Australia and continue for the remaining period of your cover.

If you go home earlier than expected for any reason, you can get a refund for the remaining cover period.

If your OSHC expires before the end of your student visa, it is your responsibility to ensure that you renew your OSHC. You can renew your policy online via credit card payment or at OSHC providers store front. Please contact your provider for more information.

By cancelling your insurance, you are not meeting the student visa conditions. As such, you are at risk for your visa to be cancelled and it might be hard for you to get a new visa in the future.